Claim Form

 

Flight information
Did you have a connecting flight?
Did you have another transfer?
What happened?
At which stage the incident occurred?
  • - select an option -
  • Airport of arrival
  • Airport of first connection
  • Airport of second connection
  • Airport of departure
  • I do not remember
Check compensation
When have you reached your final destination?
  • - select an option -
  • less than 2 hours delay
  • 2-4 hours delay
  • 4+ hours delay
  • I did not reach my final destination
What was the reason of your delay (stated by the airline)?
  • - select an option -
  • Weather conditions
  • Technical issues
  • Unexpected circumstances (ATC strike, terrorism, etc.)
  • No reason given
  • Other (please, explain in a field below)
Anything else you want us to know?
Did the airline inform you about the cancellation (schedule change)?
  • - select an option -
  • Not at all
  • Yes, less than 14 days before the cancellation
  • Yes, 14 or more than 14 days before the cancellation
Did you use an alternative flight offered by the airline?
Total delay time of your arrival at airport
  • - select an option -
  • less than 2 hours delay
  • 2-4 hours delay
  • 4+ hours delay
  • I did not reach my final destination
What was the reason of flight cancellation (stated by the airline)?
  • - select an option -
  • Weather conditions
  • Technical issues
  • Unexpected circumstances (ATC strike, terrorism, etc.)
  • No reason given
  • Other (please, explain in a field below)
Was your ticket cost refunded?
What was the reason of flight cancellation (stated by the airline)?
  • - select an option -
  • Weather conditions
  • Technical issues
  • Unexpected circumstances (ATC strike, terrorism, etc.)
  • No reason given
  • Other (please, explain in a field below)
Choose the amount of compensation you received from the airline
Anything else you want us to know?
Did you voluntarily give up your seat (changed for a voucher or other benefits)?
Did you use an alternative flight offered by the airline?
Was your ticket cost refunded?
Total delay time of your arrival at airport
  • - select an option -
  • less than 2 hours delay
  • 2-4 hours delay
  • 4+ hours delay
  • I did not reach my final destination
Choose the amount of compensation you received from the airline
What happened to your baggage?
  • - select an option -
  • Damaged
  • Lost
  • Other (please, specify in a form below)
Have you contacted the lost & found service at the airport regarding the issue?
Did you receive the property irregularity report?
Upload a scan or a high resolution photo of your property irregularity report
Upload your documents...
Did you accept any compensation from the airline?
What kind of compensation was it?
  • - select an option -
  • Bonus miles
  • Discounts
  • Other (please, specify in a form below)
Anything else you want us to know?
Passenger Information
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Upload your ticket, boarding pass or booking confirmation letter
Upload up to 10 files...