Damaged & Lost Baggage

Read more about compensation rules for damaged & lost baggage and figure out whether your case is eligible for refund.

Up to 1200 €

Damaged Baggage

Your baggage is considered as damaged only after the evaluation process, done by the airport staff.

Lost Baggage

An airline has 7 days to find your luggage, and only after this time period, it is considered as lost.

Step 1

It is very important to claim your baggage was damaged/lost prior to leaving the airport. Go to the Lost & Found desk and tell them what happened.

Step 2

At the Lost & Found desk, ask for a Property Irregularity Report (PIR). Without this document, you cannot prove that something happened to your luggage.

Step 3

Submit a claim at PandaClaim and attach the PIR. We will contact the airline on your behalf and deal with all the issues.

Step 4

Keep calm and let us do our work. After we finish the case, you will be contacted by our team, and we will transfer the compensation.

Still not sure? Check out our FAQ.

Compensation process for Damaged & Lost Baggage

  • 1

    Baggage is damaged or lost

    If you your baggage was damaged or lost, you have to submit a claim within 7 days after the incident. After the 7th day, your case is not valid.

  • 2

    Check flight at PandaClaim

    Just press a 'Check flight' button and let us review your case. We respond within 24 hours after submission.

  • 3

    Get your money back

    Relax and take your time, we will do all the job and send the money to your account after winning the case.